Job Opportunity: Customer Service Manager

The recent success of Motorhome Escapes means we’re growing and looking for a new Customer Service Manager that’s ready to be part of a dynamic and motivated team.

Role:

  • Managing the booking system, emails, phone calls towards attracting business sales and handling customer communication.
  • Working with the depot manager and owner to think creatively about how to engage more customers and attract new business.
  • Meeting and greeting customers.
  • Demonstrating the motorhomes through vehicle briefings.
  • Inspecting the vehicles for damages.
  • Coordinating the fleet movements including booking vehicles into repair shops for work.
  • Coordinating cleaning staff to ensure vehicles are cleaned upon return and in time for the next customer. Inspecting to ensure cleaning standard maintained.
  • Coordinating with linen and bedding companies for uplift/delivery of bedding and stock taking.
  • Dealing with supplier.
  • There will be a scheduled on-call requirement shared with the depot manager to handle customer queries out of hours, and to provide assistance if needed for incidents/breakdowns.
  • Locking up.
  • Handling payments.

Requirements:

  • Aged over 25.
  • Computer literate. Competent with Microsoft Excel, Word, Outlook.
  • Excellent customer service manner. Friendly, welcoming and professional.
  • Impeccable time keeping.
  • Confidence and ability in driving and moving large vehicles in tight spaces (vehicles are 7m in length) as this will occasionally be required in the depot or collecting/delivering vehicles to garages.
  • Initiative and excellent problem solving skills.
  • Confident and able to work independently.
  • Have own transport (the depot is not on a bus route)
  • Excellent interpersonal skills
  • Always smart and presentable (uniform provided)
  • Good eye for detail and ensure high standards are maintained in terms of cleanliness, service and communication
  • Have good negotiation and conflict resolution skills to be able to deal fairly with discussions with customers around any damages caused on the return of motorhomes
  • Experience with home DIY, vehicle maintenance, bike maintenance and basic repairs an advantage, as is practical mindedness to conduct small repairs, diagnose how to fix breakages/problems and showing good initiative of whom to contact or where to go to get issues fixed or relevant parts needed.

Hours:

Full time or part time. There will be a scheduled weekend and on-call requirement/rota.

Job Type:

Full-time

Salary:

£18,000.00 to £22,000.00 /year

Licence:

Driving license required

Apply:

Apply via Indeed